Sunday, May 23, 2021

Is There Such as Thing as “Affordable Healthcare?”

When writing our business plan, we originally started this clinic to help those without insurance. Funny thing is, we would soon find ourselves without insurance, and looking for a plan that for our budget meant choosing one with a high deductible that only covers hospitalization basically. So we get it: Being uninsured or under-insured often means we ignore things m, because we know our insurance is not going to pay for an office visit or expensive lab work. Maybe you’re working part time or at a small business that does not provide insurance to employees. Maybe you’re a business owner like us. We want you to know that it does not mean you have to avoid getting things checked out. 

The yearly cost of healthcare at our office could be as little as $125 for the whole year! 

For $125, a new patient can come in to establish care, get a general physical exam, and receive a comprehensive lab panel.  This will include sending a copy of the labs to your online patient portal with personalized advice included there, by telemedicine, phone or in person. 

If new issues come up, meds adjusted, new labs needed, the cost is typically $50 to $75 plus lab fees (all very affordable). 

For those on blood pressure or other medications that require lab monitoring, we charge $100 to repeat the same in three to six months, which includes lab review.  If no labs are needed, it’s $50 to $100, depending on how many problems you need addressed and how much time is involved. 

If you need mammograms, dexa scan, xrays, CT or MRI, we can help you get the best cash price out there, including a scan that shows if you have coronary artery calcifications for under $100 (one hospital does it for $49).

This is not a government sponsored office. These are our prices, kept low in an attempt to bring affordable quality care to our area - for those of us with high deductibles - or no insurance at all. 

Call us today for an appointment, it would be my pleasure to be your healthcare provider.

Saturday, December 19, 2015

I'd Like to Buy the World a (Diet) Coke.

Some would say I just want to give the world a Coke. I say what's wrong with that?

We see so much poverty around us. It's heartbreaking knowing how our elderly are living around us. Here's a little something I want to share…

We awaken to a warm house with coffee already in the pot.
He awakens to a cold hard floor with cracks so wide, he can see the critters beneath who wait for the fire to get going.  He has some instant coffee, occasionally, if he had the money  to buy it.  I'm not sure he has firewood or the wherewithal to get it.
If he did, how does he get it to the house?
If necessary, we would get into our warm truck in the garage and go out a cut some wood. But in reality, we flip a switch and immediately have a fire in the fireplace, to enjoy as we sip that coffee. He could use the truck, to go out and gather some wood for the old wood stove,  but the holes in the floor board are bigger than those in the house…and he has to park it so far from the house and walk quite a distance back to the house. In the rain, snow and mud.
Since his momma died, life has seemed so much harder. She received a little check every month that helped pay the few bills they had, and when that last check hadn't been cashed after her death, he called to ask if they could cash it. Our great government told him he must return it and find his own way to pay those bills and buy the few groceries he would need to survive, along with his mentally disabled sibling who was left behind for him to care for.
They would spend the next several years surviving from the small check the sibling received, all the time avoiding any more government assistance, because he was too proud, yet at the same time, too embarrassed by his slight lisp and stutter, and the fact that he never learned to read, to attempt applying for assistance of any type, including Medicare and SSI.
Our hearts break for this situation and many others that are hidden in the nicks and crannies of our little mountain, but we swell with pride that there are people in the world, however forgotten, who still want to do the right thing and pay their own way.
I don't know what we will do to help them in the future, but as they age, the need is going to be great. Mobility issues will likely leave them stranded, or in a nursing home….except they have no insurance coverage for that. I'm  afraid a Coke is not enough this time.

These are my people. 

Mountain Health Clinic

Del Rio is a small town in upper East Tennessee surrounded by the Cherokee National Forest and the French Broad River.

In The Beginning

The idea for a clinic started with my cousin, Tina, and I on a road trip to Lake Lure, NC. It had humble beginnings as a free clinic because we didn't know what else to do, so we just did it free. 

First, we needed a place to hold the free clinic. The community center came to mind. We spoke with Tammy, went to the meeting of the board, and were approved to have it rent-free anytime it wasn't already booked.

We held our first clinic in September and saw ten people.

Second clinic, about 7 people.

We then decided there wasn't a great interest in this free endeavor and people were asking us to open a "real clinic." There were many Medicare and Medicaid patients in the area.

I started by hiring my friend, Dawn, to help with the credentialing.
Things we learned:

First: come up with a clinic site. We were lucky with the Community Center, but it will be more expensive when we outgrow it. They even had a phone and free wi-fi.
I spent $800 on an attorney and probably didn't need to. He did the LLC paperwork and drew up the articles of Organization.
Get a clinic name (LLC). This was $300.00
Get a supervising physician if required. This will cost whatever you and he/she decide.
Get insurance. $1100 - $
Once you have the LLC, you will need to get a business license in the County where the clinic is located. You can have the billing/mailing address at your house even if it's in another county. This was $15.
While you are at the court house, you will need to go to the Register of Deeds office and file/register your Articles of Organization. This was $7.

You'll need someone to help you with the credentialing paperwork if you have a full time day job, because hours and hours are spent on the phone, on hold and getting nowhere fast. If it's an option, use email first - we got quicker answers that way. 

Go to the Medicare website cms/gov and update your profile. You can do this online. I found I was still credentialed with four previous employers and had to remove them. 

Go to the Medicaid site for your state and look for provider links and follow the instructions. This, again, gets very frustrating and cumbersome. If you have someone who's done this before, it will help tremendously.

Tuesday, December 13, 2011

How Long is too Long to Live?

Life’s Toughest Decisions

End of life care discussions are some of the hardest conversations I have with patients and families (except maybe when I tell someone they have cancer, that never gets easy, either). 





In our office during a Medicare Wellness visit, you will often hear the question: Do you have a living will? Most of the time, patients just don't want to discuss it and say "No, but my family knows what I want." I want to share with you some insight from my perspective from being in healthcare for 30 years, they may know what you want in general, but when it comes to details, they probably have no idea; and, when you're at the end of life, it's a very stressful conversation to have, and difficult decisions become nearly impossible. We often say we don't want our loved ones (or ourselves) to suffer at the end of life; most of us hope we just die in our sleep one day rather than have a prolonged illness. When I worked as a hospitalist NP, I was often faced with hard decisions to make on behalf of a patient who could not speak for him/herself; but more often than that, I was relying on a family member who just could not get past emotions to direct the care of the patient.If the patient had filled out the forms ahead of time, it made the decisions so much easier for the family and the providers. I'd like to share an experience from the past with you.





A few years ago, I went to see a patient in an in-patient rehab facility. Mrs. Longevity looked really BAD. She was 95, had a fractured hip, and had refused to go to a nursing home (which is how she somehow got approved for the in-patient rehab facility, by convincing everyone that she was going to go home after rehab). Most of the patients that afternoon were up in their wheelchairs, or up in the room, fully dressed, visiting with family members. Mrs. L. - not so much. I had seen her a couple weeks before, and had admitted her to the unit. At that time, she looked OLD, but not BAD. That's something we all aspire to, right? I mean eventually we have to LOOK old, maybe sooner than later for some of us. This day, she looked dusky and gray; her voice was weak, but she was answering my questions with one-word answers appropriately (which told me she was able to still make her own decisions). She admitted to feeling short of breath, and her daughter just happened to mention that she had vomited after lunch, but only after I asked. After doing a physical exam and finding some major issues, I began to address them with the daughter. She mentioned that the swelling was new, that no one was following the fluid restrictions that had been ordered, and that her mother seems to be getting worse instead of better. She had not mentioned any of these concerns to the three specialists who had already been by that day. They had all written orders for various treatments like diuretics, chest xrays, EKGs...but no one had addressed the real question - how aggressive are we going to be here  in this rehab unit where we don't have heart monitors available, or any type of acute care monitoring other than once a day or maybe once a shift vital signs. I was getting concerned because she was clearly now beyond what this unit was set up for.  





You see, according to the chart, this patient was a “full code” status, meaning if her heart stopped, she was to be resuscitated. Her daughter was expecting full treatment and recovery, but the staff appeared to just assume that she was going to die in the rehab unit if she didn't make it out to a nursing home soon. The nurses kept saying to me, "she has been like this since admission." Which I knew was not true, since I was the one who admitted her and did her exam on admission. They documented she could walk 50 feet with a walker (but that was with the assistance of THREE people).







So then the conversation took place with the daughter:


Me: Do you think your mother is worse today?


Daughter: Oh, yes, she has been getting worse the last few days.


Me: are you prepared for her to get worse, because from what I see, she is much worse already?


Daughter: Yes, I know...but what do you mean, prepared?


Me: Well, she is so weak, she is not eating or drinking, and she is swelling; these are signs of heart failure; if her heart stops, do you want us to do everything we can to keep her alive?


Daughter: Oh, I can't make that decision, you'll have to ask her because she has always said she wanted to be on machines if it came to that.


ME (to the patient) Ma'am, you appear to be very tired and sick today...


Patient:( in a very weak voice): Yes, I sure am


Me: Well, I think we need to be prepared in case something really bad happens; although I don't think it's happening right now, no one has put your wishes on the chart. If your heart stops or you become too sick to tell us what you want while you are here in rehab, do you want us to do CPR and life support (put you on a breathing machine,) give you life-saving medications, or do everything else other than those things to keep you comfortable? I know, it's a lot to consider, but we don't want to do anything that you do not want. /div>

Patient: Keep me comfortable, I am so tired.


At this point, the daughter (understandably) starts crying, and says she agrees, it's the best choice. She felt she would never survive (nor want to) if ribs were broken during CPR, and would be so weak if she did survive, that she would live the rest of her life in a nursing facility. At this point, I go out and tell the nurse, who says she has to get a paper signed by the patient, and at that point, she goes back in with the paper to sign, and says "Do you want us to do CPR if your heart stops?"

Patient: YES...(sometimes it's the delivery of the question, sometimes the patient really had no clue what you were asking them).

So at this point, I spoke with the ICU physician who came and talked with the patient and daughter...the patient remained quiet, but the daughter, when presented with the options of comfort care vs full court press, wanted everything done "because I can't send momma to a nursing home, we have to get her better." (Later, according to the staff, she told one of them "I can't send momma to the nursing home because I can't live without her check.)”

So, the patient went to ICU, received a Foley catheter , IV medications and telemetry, xrays, EKGs, and continued her dialysis (yes, she was on dialysis already when she was accepted to this rehab facility).   In the end, she did end up on dialysis three times a week, totally bedridden and dependent on others for meals, toileting, turning, etc; but thankfully they decided not to do CPR at the end, approximately 3 weeks later, she passed away in the acute care hospital).




The point of this post is to show that if I had not intervened when I did and addressed the issue, the patient would have likely died in rehab or coded and had CPR done, then transferred to the ICU on life support. By having the discussion, she was at least given the option to go into the hospital for treatment, avoiding both of those scenarios. Did it change anything in the end? Maybe not, except the daughter can have some peace, knowing she did not ignore that her mom was dying, and decisions were made, and her wishes were followed in the end. If her mom had that in place, she would not have been faced with the emotional side of her making decisions. So, please fill out a living will form for your family, it can take a lot of stress off of them in a time like this. If there is no direction, we are required to do CPR and life support until someone tells us otherwise. You can pick up these forms in our office, or go online to https://www.tn.gov/content/dam/tn/tenncare/documents/AdvanceDirectivesLivingWill.pdf There are instructions for filling out the form at this link, or I will be happy to help you and explain in detail each part.

Wednesday, December 7, 2011

Ashamed and Frustrated Nurse

Today I went in to see a patient in the hospital, and while I was taking his history, the LPN came in to give him some medication through his IV line. Lung cancer had taken its toll on his little body, and even though he has finished treatment and was told he is in remission, he is still quite frail. As he lay there, telling me about how the last two days had been filled with nausea, vomiting blood, and diarrhea every time he drinks water, the smiling nurse went about her business. She seemed so competent from where he lay. No hesitation in her actions, as if she's done it a million times. Oh, the confidence he had in her. He had no idea that she (1) didn't wash her hands upon entering the room, (2) laid two syringes on the bed without capped ends (one with saline and I assume the other with medication for pain) and (3) that she didn't use alcohol to wipe the IV port where she attached the needleless syringes - the same ones that were lying open on the bed. She smiled as she left, he thanked her and called her "honey."

This is not the first time I have reported this nurse for incompetence. I really don't think she understands that those simple omissions could lead to bacteremia, and in a patient this weak, possibly death. Please remind your students and colleagues to treat every patient as they would want their own family member to be treated.